Refund Policy

1. Your statutory rights

This policy does not affect any rights you have under consumer protection law where you live.

2. Eligible returns

Items can usually be returned when they are:

• Unused and in their original, undamaged packaging
• Complete with all parts, manuals and accessories
• Returned within the return window confirmed with your order

3. Items that cannot be returned

For hygiene and safety reasons, opened items such as modelling dough, craft consumables or sealed sets may not be returnable unless faulty.

4. Faulty or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us as soon as possible with your order number and photos. We will arrange a replacement or refund.

5. How to request a return

Contact Smoby Toys SAS at [email protected] or +33 3 84 42 05 85 with your order number and the item you want to return. We will confirm eligibility and send return instructions. Do not send an item to 95 Rte du Haut Jura, 39170 Lavans-lès-Saint-Claude, France until return instructions have been confirmed.

6. Refunds

Once a return is received and inspected, approved refunds are issued to the original payment method. Delivery fees are refunded where required by law or where the item was faulty.