Privacy Policy

1. Data controller

The data controller is Smoby Toys SAS, 95 Rte du Haut Jura, 39170 Lavans-lès-Saint-Claude, France, SIREN 503233421. Privacy enquiries can be sent to [email protected] or made by telephone on +33 3 84 42 05 85.

2. Information we collect

When you place an order we ask for the details needed to fulfil it.

• Full name, phone number and email address
• City and delivery address or chosen pickup point
• Selected delivery and payment method
• An optional order comment
• Products in your cart

3. How we use information

We use your information only to process and deliver orders, contact you about an order, answer questions and meet legal obligations. We do not sell personal information.

4. Where information is stored

Your cart is stored in your own browser so it stays after a refresh. The latest order summary is kept in your browser session for the confirmation page. Submitted order information is also stored securely so our staff can process your order.

5. Sharing

Order details may be shared only with service providers needed to complete your order, such as delivery partners, once such services are connected. Each will be listed here.

6. Retention

We keep order information only as long as necessary for fulfilment, customer service, and accounting or legal requirements.

7. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

8. Children's privacy

Our store is intended for adults buying for children. We do not knowingly collect personal information from children.

9. Contact

To exercise your rights or ask a privacy question, email [email protected] or write to 95 Rte du Haut Jura, 39170 Lavans-lès-Saint-Claude, France.

10. Changes to this policy

We may update this policy. The date above shows when it last changed.